Internet, phone and cable television provider Optimum experienced widespread service outages around the NYC metro region Friday night.

Optimum phone service was impacted locally, while Optimum customers in New York City, Westchester and parts of New Jersey and Connecticut were left without phone, TV or Internet service.

Outages began shortly before 8 p.m., according to the data collecting website

Optimum’s Twitter feed was flooded with customer complaints this evening.

The company acknowledged the service outages on Twitter: “We are aware of a service issue impacting some customers in New York and Connecticut. Our technical teams are working to restore service as soon as possible. Thanks for your patience,” Optimum said in a tweet. It did not provide information about the cause of the problem.

Peconic Bay Medical Center was among the local customers that lost phone service tonight.

Incoming calls were not going through to the Riverhead hospital, though it had no issue with internal or outgoing calls, according to PBMC president and CEO Andrew Mitchell. “We have activated our emergency phones for clinical incoming calls — on-call doctors, etc.”

Other local Optimum customers had no incoming or outgoing telephone service.

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Denise Civiletti
Denise is a veteran local reporter, editor, attorney and former Riverhead Town councilwoman. Her work has been recognized with numerous awards, including investigative reporting and writer of the year awards from the N.Y. Press Association. She is a founder, owner and co-publisher of this website.Email Denise.